Frequently Asked Questions
About Bidding
- Can I bid on items from different Auctions?
Yes. We encourage you to browse through all current and upcoming Auction Items and bid to support the cause.
- Do I have to pay to create an Account?
No, You can create an account for FREE You do not need an account to view items, but if you want to bid on an item you have to register as a user.
- How do I create an Account?
Click here to create an account.
- What about the cost of shipping?
The winning bidder is responsible for paying shipping and handling. This may be included in the bid price, it really depends upon how each auction is set up. Usually, multiple items will be shipped together, so if you are the top bidder on more than one item, this will help keep the shipping cost lower.
- Which payment options are available?
This is dependant upon the auction.
About Your Own Auction
- Why use this site?
Many charities and non-profit groups have Silent Auctions at events as a large part of fund raising.
If your event does not draw a good attendance then your auction items may receive low bids.
With an online auction, you can advertise your auction to your supporters anywhere.
You are not dependent upon attendance at an event.
- How much will it cost to use this online Auction service?
We charge a commission of 5% of the total winning bid amount for all of your items. For example, if the totals bids from your auction added up to $2,000, then your cost to use the site would be $100 plus applicable taxes. A minimum $50.00 charge applies.
- What happens when auction closes?
Each winner will be sent an email with the auction items they have won along with their shipping address for confirmation. When they reply to the email to confirm their address, the shipper will determine the shipping amount and email this information along with payment options back to the winner.
- Who is responsible for Shipping the items?
You can manage the shipping yourself or allow us to manage all the shipping for your Auction. We charge 15% of the total winning bid amount plus the shipping amount of each item. This cost includes all packing supplies and boxes.
- Which payment options are available?
Your organization will be managing the payment options and this is done outside of the auction at the present time. You will be provided with a complete list of all auction winners that you can use to track and record payments.
- How do I let my supporters know about this auction?
Each auction has it's own unique Auction Link and you can email that link to your supporters and post it on websites. This way when people come to the auction site they will go directly to your auction.